Usually, we have one of two reactions when someone is sharing their misery with us. We either placate them because we don’t know how to – or maybe don’t want to – deal with their sorrow. Or, we bolster them up and send them on their way because we don’t have the know-how or time to listen and console. We give them the stiff-upper-lip pitch which never really gets to the root of the problem but makes us feel as though we’ve done them a good turn.
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